Support

Everything below is answered by a person. Write to leneva@apps-rg.com and expect a reply within two business days.

Managing your subscription

Aube's subscriptions are billed by Apple, so they are managed in your device settings — not in the app. Open Settings → your name → Subscriptions, choose Aube, then change or cancel the plan. The app menu has a shortcut that takes you straight there.

Cancelling stops the next renewal; access continues until the end of the period you already paid for. Deleting the app does not cancel a subscription.

The free trial

Every new subscriber gets 7 days free. To avoid being charged, cancel at least 24 hours before the trial ends — the trial runs to its end either way.

Restoring a purchase

Reinstalled the app, or changed device? Open the subscription screen and tap Restore purchases while signed in with the same Apple Account.

Refunds

Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com.

Your data

Your journal text, moods and routines live on your device. Signing out or uninstalling erases them. To export or ask anything about your data, write to leneva@apps-rg.com. Full detail is in the privacy policy.

If you are struggling right now

Aube is a wellbeing companion, not a health professional, and it cannot help in an emergency. If you are in danger or thinking about harming yourself, contact your local emergency number or a mental health crisis line in your country immediately.